The Department of Trade and Industry assured Friday that they are now investigating the grievances they received from some fans of the Korean girl group Blackpink.
This came after the fans failed to meet Blackpink despite buying stuff from the online retailer Shopee Philippines that cost them thousands of money.
DTI Secretary Ramon Lopez believes that consumers should be protected from any kind of system. Reiterating that they also have the right to know who should took the blame.
Based on initial reports, Shopee released the mechanics for their Black Ticket promo where it offered customers a chance to meet and greet the members of the group and a chance to get an autograph as well. Avid fans spent more than enough of money on the site.
According to the instructions, those who were interested to join needed to purchase stuff within the period of May 11 to 25. Out of the 568 top spenders, 40 would be given a chance to get the Black tickets.
In the terms and condition, it stated “For orders to be counted to the buyer’s total accumulated purchases, orders must be placed from May 11-25 and must be received and completed by June 1, 2019.”
However, a day before the event, Shopee changed its terms and conditions that ALL orders must be COMPLETED and DELIVERED by May 25 11:59 pm.
Fans were more disappointed when they were informed that the event is free for public.
Furthermore, Lopez explained that any types of contests or promos should be registered to DTI most especially if it involves consumer’s interests.
DTI is still investigating on what punishment they should charge the online retailer and if there is a possibility for the consumers to refund their money.
(with reports from: Bombo Christian Yosores)